Russell “Rush Card” Simmons was present at the Million Man March where several thousand black people gathered to discuss empowerment. Only days later, thousands of Rush Card users were reporting not being able to withdraw money from the cards backed by Simmons. Apparently, the problem was due to a “glitch” in the software. Now it turns out that the disaffected customers don’t even have the right to sue.
Rush Card customers told Eyewitness News they are angry after losing access to their money over the last few days.
Some are unable to pay bills while others said they’re racking up late fees. It’s because of a technology glitch.
Rush cards are essentially a pre-paid card used as a tool to rebuild credit history. People can have their paychecks sent right to the card and can also pay their bills online.
Russell “Rush Card” Simmons Leaves Thousands of Customers Without Access to Their MoneyClick to tweet
And from Channel 2 Action News:
“I think they deserved to be sued, but apparently, we don’t have that right,” said J.L. Worrford, of Gainesville.
He told consumer investigator Jim Strickland his family had not eaten in two days because all their money was tied up in the RushCard debit system; the system crashed over the weekend during a computer upgrade.
The contract says in case of a dispute, neither party will have the right to a jury trial, and it forbids class action lawsuits.
“I want to personally reassure you that your funds are safe and that we are addressing every issue as quickly as possible,” Simmons said in a video on his Facebook page. “I deeply apologize for the hardship this is causing and give you my solemn commitment that we will fix these problems.”
He also tweeted that he was “praying” for the people who had been negatively impacted by the Rush Card. Those people would probably appreciate a check for whatever late fees and inconvenience they incurred.