A black Lowe’s delivery driver in Virginia says a customer canceled a delivery because of his race, and to make matters worse, his employer went along with the request.
Marcus Bradley, who has been with the company for eleven years, says the customer called his employer to refuse delivery.
“Then I got a phone call on the phone telling me to bring the delivery back. Saying that I couldn’t do the delivery,” said Bradley, according to ABC 13. “I asked him why I couldn’t do it and he said because you’re black and they don’t want you at the house.”
Bradley claims the customer requested that he be replaced with a non-black delivery driver.
Alex Brooks, another delivery driver who was with Bradley during the delivery, said it was uncalled for.
“To me, it just ain’t right for a business that we work at to go on with the woman’s wishes,” said Brooks.
Also, Brooks claims that Bradley was replaced by a white driver, then the delivery was sent out again.
“It was one of those things like, ‘These guys will get over it. They’re tough guys, they’re delivery guys and that’s kind of where I just had to put my foot down and say I couldn’t do it with them,” said Brooks.
ABC 13 caught up with the woman who refused the black delivery man entry into her home. “I got a right to have whatever I want and that’s it,” she said, adding, “No, I don’t feel bad about nothing.”
Bradley said he didn’t expect his employer to take the customer’s side.
“I mean, I thought that Lowe’s would take up for me,” said Bradley.
Bradley says although he’s bothered by the incident, he’s “gotta work.”
Lowe’s released the following statement:
Diversity and inclusion is a core value at Lowe’s.
The situation brought to our attention was troubling and an investigation was immediately undertaken.
Under no circumstances should a discriminatory delivery request be honored as it is inconsistent with our diversity and inclusion core values and the request should have been refused.
The investigation has concluded and the individuals involved are no longer with company.